Oven Cleaning Bromley Terms and Conditions of Service

These Terms and Conditions set out the basis on which Oven Cleaning Bromley provides professional oven and related appliance cleaning services to residential and commercial customers. By requesting, confirming or allowing performance of any service by Oven Cleaning Bromley, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation requesting the services.

Company means Oven Cleaning Bromley, including any employees, subcontractors and authorised representatives engaged in providing the services.

Services means oven cleaning and any additional cleaning or related work agreed in writing or verbally between the Customer and the Company.

Premises means the property or location where the services are to be carried out.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions.

2. Scope of Services

The Company provides professional oven cleaning services, which may include cleaning of standard ovens, ranges, hobs, extractor fans, grills, trays, and related appliances, as agreed at the time of booking. The exact scope of work, including the type and number of appliances, is confirmed during the booking process.

The Company reserves the right to decline to provide services where it reasonably believes that the work requested may present a health and safety risk, is impracticable, or falls outside the usual scope of oven cleaning services.

3. Booking Process

3.1 Bookings can be requested through the Companys accepted communication channels. The Customer must provide accurate information regarding the Premises, access, parking availability, and the type and condition of the appliances to be cleaned.

3.2 A booking is only confirmed when the Company has provided a clear confirmation, which may include the date, approximate time of arrival, services to be carried out, and applicable charges. The Company may request additional information to confirm the booking.

3.3 The Customer is responsible for ensuring that someone aged 18 or over is present at the Premises for the duration of the appointment and has the authority to approve the work and sign any completion records if required.

3.4 Any changes to the booking, including changes to the number or type of appliances or to the date and time, must be communicated to the Company as early as reasonably possible. Changes are subject to availability and may affect the price.

4. Prices and Estimates

4.1 Prices for services are normally provided in advance, based on the information supplied by the Customer and the Companys current pricing structure for the service area.

4.2 All prices are stated in pounds sterling and, where applicable, include any relevant taxes unless otherwise indicated.

4.3 If, upon arrival, the Company finds that the information provided at the time of booking was incomplete or inaccurate, or if the condition or size of the appliances differs significantly from that described, the Company reserves the right to revise the price. The Customer will be informed before work proceeds and may choose whether to accept the revised price or decline the service.

5. Payments

5.1 Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due on completion of the services at the Premises on the day of the appointment.

5.2 The Company accepts payment by the methods indicated by the Company from time to time. The Customer agrees to ensure that funds are available and that any payment details provided are accurate and valid.

5.3 For commercial Customers or where agreed in advance, the Company may issue an invoice following completion of the services. Invoices are payable within the timeframe stated on the invoice. Interest may be charged on overdue invoices at the statutory rate permitted under applicable law.

5.4 The Company reserves the right to require a deposit or prepayment for certain bookings, including high-value or multi-appliance jobs. Any such requirement will be communicated before the booking is confirmed.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule an appointment by giving the Company reasonable notice. The minimum notice period and any applicable cancellation charges will be stated at the time of booking and may vary depending on the nature of the services.

6.2 Where the Customer cancels an appointment with less than the stated minimum notice period, the Company may charge a late cancellation fee, which reflects the reasonable costs and loss of business incurred.

6.3 If the Company attends the Premises at the agreed time and is unable to gain access, or if the appointment cannot proceed due to insufficient access, unsafe conditions, or the absence of an authorised person, this may be treated as a late cancellation and a charge may apply.

6.4 The Company may cancel or reschedule an appointment due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, traffic disruption, or equipment failure. In such cases, the Company will endeavour to give as much notice as possible and offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.

7. Customer Obligations

7.1 The Customer must ensure that the Premises are safe, adequately lit, and that there is clear access to the appliances to be cleaned. Any obstructions should be removed before the appointment.

7.2 The Customer is responsible for providing information about any issues with appliances, including known faults, damage, or unusual installation arrangements. The Company will not be responsible for problems arising from pre-existing faults or hazardous conditions that were not disclosed.

7.3 The Company requires reasonable access to water and electricity in order to perform the services. The Customer agrees to provide such access for the duration of the appointment.

7.4 The Customer must ensure that any pets, children, or vulnerable persons are kept clear of the work area for safety reasons during the cleaning process.

8. Performance of Services

8.1 The Company will exercise reasonable skill and care in the performance of the services and will use cleaning products and methods that are appropriate for domestic and commercial ovens and appliances.

8.2 While the Company aims to achieve a high standard of cleaning, some heavily soiled, aged, or damaged surfaces may not return to an as-new condition. Staining, corrosion, or discolouration that is ingrained or permanent may remain visible after cleaning.

8.3 The Company may remove certain parts of the appliance, such as doors, trays, and other removable components, in order to clean them. All reasonable care will be taken when dismantling and reassembling, but the Company will not be responsible for defective or worn components that fail due to age or pre-existing damage.

8.4 The Customer should not use the appliance again until any cleaning products have been completely removed and the appliance is dry and cool, in accordance with any guidance provided by the Companys operative.

9. Damage and Liability

9.1 The Company is insured for public liability and will operate in accordance with applicable health and safety requirements when providing services in the service area.

9.2 The Company will not be liable for any damage, loss, or expense arising from:

a. pre-existing defects, wear, or damage to appliances, fixtures, or fittings

b. failure of components due to age, corrosion, or manufacturer fault

c. the Customers failure to follow instructions or guidance regarding the use of appliances after cleaning

d. indirect or consequential loss, including loss of profits, business interruption, or loss of use.

9.3 If damage is caused directly by the negligence of the Company during the performance of the services, the Customer must notify the Company as soon as reasonably practicable and, in any case, within 48 hours of becoming aware of the damage. The Company reserves the right to inspect and investigate any alleged damage.

9.4 Where liability is established, the Companys total liability will, to the fullest extent permitted by law, be limited to the cost of the services provided on the date of the incident or the reasonable cost of repair or replacement of the damaged item, whichever is lower.

10. Waste Handling and Environmental Regulations

10.1 The Company will handle waste generated during the cleaning process in a safe and responsible manner, in accordance with applicable waste and environmental regulations.

10.2 Waste such as used cleaning materials, disposable cloths, and loosened debris from ovens and appliances will normally be collected and removed by the Company, unless otherwise agreed with the Customer.

10.3 The Customer acknowledges that certain items, such as old spare parts, heavily contaminated materials, or other waste products that arise incidentally, may require appropriate disposal in compliance with local regulations. The Company will take reasonable steps to ensure that such waste is managed lawfully and will not knowingly leave hazardous waste at the Premises.

10.4 The Customer must not request or require the Company to dispose of any waste in an unlawful manner, such as placing commercial quantities of waste in domestic bins where this is prohibited, or dumping waste at unauthorised locations.

11. Complaints and Service Issues

11.1 If the Customer is dissatisfied with any aspect of the services, the Customer should raise the issue with the Company as soon as possible, ideally within 24 hours of completion of the work.

11.2 The Company will investigate complaints promptly and, where appropriate, may arrange a revisit to inspect the work and, if reasonable, rectify any shortcomings in the service.

11.3 The availability of any remedies will depend on the specific circumstances, including the nature of the complaint, the condition of the appliances, and whether the issue arises from factors beyond the Companys control.

12. Insurance and Indemnity

12.1 The Company maintains appropriate insurance policies, including public liability cover, in relation to the provision of oven cleaning services.

12.2 The Customer agrees to indemnify the Company against any claims, losses, or expenses arising from the Customers breach of these Terms and Conditions, misuse of appliances, or failure to provide accurate information about the Premises or appliances.

13. Privacy and Confidentiality

13.1 The Company may collect and process personal data about the Customer, such as name, address, and contact details, for the purposes of managing bookings, providing services, and administering the business.

13.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such information secure.

13.3 The Company will not sell or share Customer data with unrelated third parties except where required by law or as necessary to deliver the services, such as passing information to an operative attending the Premises.

14. Force Majeure

14.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, flooding, fire, acts of government, public health restrictions, transport disruption, or mechanical failure affecting essential equipment.

14.2 In such circumstances, the Company will use reasonable endeavours to reschedule the services at a mutually convenient time.

15. Variations to Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular appointment.

15.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if confirmed in writing by the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the provision of services by the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the provision of oven cleaning services and supersede any prior agreements, understandings, or representations, whether oral or written.

By proceeding with a booking or allowing work to commence, the Customer confirms acceptance of these Terms and Conditions.